Frequently Asked Questions


KNOW YOUR MEMBERSHIP REWARDS PROGRAMME

HOW DOES “POINTS DO NOT EXPIRE1” BENEFIT ME?

Most points accumulated through other Credit Card Programmes expire at some point.Not with American Express® Membership Rewards. The points you earn remain valid for life1, which means that you not only have the power to choose what you want to redeem them for, but also when.

WHAT DOES “DOUBLE POINTS FOR LIFE1” MEAN?

It means that you earn not just 1 but 2 points every time you use your American Express® Platinum Credit Card for the rest of your life1.

WHAT IS “10 TIMES MEMBERSHIP REWARDS® POINTS” ALL ABOUT?

Every time you use your American Express® Platinum Credit Card, you earn Double Points for Life1. Best of all, with the 10 Times Membership Rewards Programme you get an astounding 10 points for every S$1.60 spent at any of our 300 Platinum Partner outlets2 in Singapore.

You can also earn 10 points at any of our 300 Platinum Partner outlets3 in Thailand and India with the 10 Times Membership Rewards Programme.

WHAT IS THE EFFECTIVE EARN RATE FOR KRISFLYER MILES UNDER THE 10 TIMES MEMBERSHIP REWARDS PROGRAMME?

With the 10 Times Membership Rewards Programme you earn 1 KrisFlyer mile for every S$0.25 spent at any of our Platinum Partners. This earn rate is superior to the standard earn rate given by most other credit cards2.

WHAT IS “10+10 TIMES MEMBERSHIP REWARDS POINTS3” ALL ABOUT?

Every time you use your American Express® Platinum Reserve Credit Card and/or Charge Card, you earn Double Points for Life1. Best of all, with the 10+10 Times Membership Rewards Programme you get an astounding 20 points for every S$1.60 spent at any of our 300 Platinum Partner outlets4 in Singapore.

You can also earn 10 points at any of our 300 Platinum Partner outlets5 in Thailand and India with the 10 Times Membership Rewards Programme.

WHAT IS THE EFFECTIVE EARN RATE FOR KRISFLYER MILES UNDER THE 10+10 TIMES MEMBERSHIP REWARDS PROGRAMME?

With the 10+10 Times Membership Rewards Programme you earn 1 KrisFlyer mile for every S$0.13 spent at any of our Platinum Partner outlets3. This earn rate is superior to the standard earn rate given by most other credit cards2.

HOW DO I REDEEM MY POINTS?

All you have to do is log on to www.americanexpress.com.sg/myrewards and follow three easy steps.

WHAT ARE THE 10 TIMES WEEKEND PLATINUM PARTNERS6”?

Our Weekend Platinum Partner outlets, at ION Orchard only, reward you with 10 Times bonus points every Friday, Saturday and Sunday. All other days, you will earn 2 bonus points for every S$1.60 spent.

TERMS AND CONDITIONS

  1. Double points will be awarded as long as your Card Account remains valid and enrolled in Membership Rewards and provided it remains in good standing and is not cancelled for any reason. This applies only to American Express Cards issued in Singapore by American Express International Inc. (excluding Corporate Cards). Corporate Cards issued in Singapore by American Express International, Inc., will earn one point for every S$1.60 spent on your Card. If you cancel your enrolment in Membership Rewards, you must redeem any points within 30 days of cancellation; otherwise the points will be forfeited.
  2. The listed information is a collective summary based on data collected from various card issuers websites and is correct at the time of printing.
  3. For Platinum Reserve Credit Card: Applicable 10 + 10 Times Membership Rewards points are on the first S$4,000 spent between 1 January 2010 and 31 December 2010 at our Platinum Partner outlets in Singapore only. For spend exceeding this, you can still continue to earn your 10 Times Membership Rewards points. Spend cap for Platinum Reserve Credit Card is subject to change without prior notice.For Platinum Card: Applicable 10 + 10 Times Membership Rewards points are on the first S$16,000 spent between 1 January 2010 and 31 December 2010 at our Platinum Partner outlets in Singapore only. For spend exceeding this, you can still continue to earn your 10 Times Membership Rewards points. Spend cap for Platinum Card is subject to change without prior notice.
  4. Promotion is applicable in selected merchants in Singapore only. Participation of merchants is subject to change without prior notice to cardmembers. For an updated listing, please visit www.americanexpress.com.sg/10times
  5. Promotion is applicable in selected merchants in Thailand and India only. Participation of merchants is subject to change without prior notice to cardmembers. For an updated listing, please visit www.americanexpress.com.sg/10times
  6. Platinum Series & Centurion Cardmembers can earn 10 Times bonus points on every Friday, Saturday and Sunday at ION Orchard only. Centurion Card, Platinum Card, Platinum Reserve Card do not earn 10+10 Times bonus points at these Weekend Platinum Partner outlets

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